Delivery CoP

Charter

  • Act as product owner as well as executor for the delivery tools and playbook
  • Ensure consistent delivery practices across CTC, with focus on PE
  • Drive delivery excellence through consistent coaching & upskilling strategy for delivery teams
  • Drive continuous improvement through measuring and incrementally improving delivery & quality KPIs
  • Maximize “Failure RoI” through knowledge sharing & collective problem solving
  • Ensure visibility of delivery performance through consistent dashboards & Reporting
  • Maintain PE Program Board with clear visibility in to cross-portfolio dependencies issues and risks
  • Manage and Publish PE level delivery health dashboards with insights and recommendations discovered through respective portfolio delivery review boards

Ways of Working

 

  •   The team is comprised of delivery leaders from all across IT. It is lead by  Delivery AVPs, Business System Analysts (BSA's),  Delivery and QE Chapter Managers.

Meet Our Leadership

Get to know the people who inspire us!

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Andrea Mundiyamkal

AVP, Digital Delivery

Heather Crofts

AVP, Supply Chain Tech Order Management

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Jen Liang

AVP, Delivery, Legacy Modernization

 

Rob Lewis

AVP, Finance Delivery, Technology

 

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Thay Shanmugaratnam

AVP, IT Store Delivery