Customer Lifecycle - CTB and Triangle Loyalty
The CTB and Triangle Loyalty IT team provides technology and delivery for all components of the loyalty, credit card and banking journey of the customer lifecycle which includes :
- Contact center servicing
- Customer acquisition
- Web and mobile servicing
- Retail banking systems
- Credit card processing systems
- Loyalty systems
- Customer lifecycle technology and delivery
- Loyalty earn and burn
- Third-party earn programs
- Loyalty programs
- Data movement and warehousing
- Solutions for regulatory requirements
This team also provides the technology and delivery for the Corporate Customer Service team that take calls from our customers in support
eCommerce support
- Triangle Loyalty support
- After Sales Service support
- Roadside Assistance support
- Corporate Customer Service support technology
Payments Team
The Payments team provides the technology to enable debit, credit, loyalty and gift card payments at the POS and eCommerce for the Canadian Tire Family of Companies.
- Technology for payment processing
- Debit card payment enablement
- Credit card payment enablement
- Loyalty card payment enablement
- Gift card payment enablement
- Point-of-sale (POS) payment solutions
- eCommerce payment solutions
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Key Initiatives
- Project Grizzly Partnership with Petro Canada to earn Canadian Tire Triangle in at Petro Canada .
- Digital Debit Payment implemented to allow customers to pay their Canadian Tire Triangle MasterCard in real time
- Anti Money Laundering Solutions rolled out
- Integrating next generation authentication capabilities in our contact centres