Who We Are
Change Management governs all Change requests, commissions, modifications, and decommissions made to the IT Production environments across all banners to mitigate and minimize risks to the business while driving teams and individuals from a current state to a desired future state.
What We Do
Change Management is responsible for controlling change to all Configuration Items (CIs) within the production environments (all banners). Change Management reviews all change requests to make sure that all potential risks and impacts of the change are identified mitigated (when possible) and communicated.
Our Goal
The primary goal of Change Management is to ensure that changes are thoroughly reviewed and efficiently implemented by driving teams and individuals from a current state to a desired future state while mitigating and minimizing the risks that may arise with the change.
Standard Change
A Standard change is a planned event made to a production service or infrastructure component that follows an established path and is the accepted solution to a specific requirement. It allows technical owners submit & implement RFCs without the need for authorization or approval from any stakeholders. As a result it must meet multiple conditions identified below:
- Composed of tasks that are well known and follows an established, documented method of procedure (MOP)
- Deemed low risk, low impact, no unplanned outages, and is non-intrusive to business operations, customers, and IT groups.
- Defined as a scheduled routine that maintains and ensures smooth operation and performance of the production environment.
- Known common configuration change or addition to allow for the efficient augmentation of existing services (e.g. VPN addition for new vendor).
- Proven successful execution and completion of change at least 3 times within the last 6 months in order to be considered a Standard change.
Standard Changes must obtain a 1 time approval from all stakeholders defined by ECM. This includes:
- Service/infrastructure Manager & AVP
- Change Management Team, Change Management Manager & AVP
- Additional approvers as required – Up to the discretion of Change Management
All standard changes can be requested here. They will follow the below workflow. Once complete the requester of the standard change will obtain a standard change template. The template will remain active until a failure occurs or the standard change is no longer accurate due to changes in the environment or risk.
