Metrics - Metrics are agreed-upon measures used to evaluate how well the teams/program is progressing toward the Agile team’s business and technical objectives. When it comes to metrics, the first and most important thing is to understand what to measure. Metrics can provide critical insight for better decision-making and help to identify opportunities for improvement which are important in order to quickly respond to market changes and emerging opportunities with innovative, digitally-enabled business solutions. There are 4 categories of Agile Metrics across the SAFe governance levels (Team, Program, Portfolio) that are needed to drive performance and accountability to deliver to business outcomes.
MVP
- Delivery & Operations : Measure performance of delivery and operational stability by focusing on quality and effectiveness of committed objectives to the business and customers
MVP+
- Business Outcome - Tie business goals to Delivery & Operations Metrics to ensure outcomes delivered by Agile ways of working is jointly agreed and committed
- Transformation - Drive metrics to achieve key value propositions of setting up Agile ways of working and measures transformation progress (# Agile Teams, Employee Satisfaction (NPS), #ART launch,continuous improvement)
- Customer - Assess the overall customer (end-user) satisfaction by focusing on engagement, and quality of experience (Customer Satisfaction (NPS)
Agile Metrics at the three major SAFe® Governance levels will help track performance with a focus on continuous improvement.
Scope Management
- Release Planning
- Definition of Done
- Backlog Refinement
Delivery Management
- Team Sync(DSU)
- Kanban boards
- Show and Tell
Quality Management
- iteration Retro
- System and Solution Demo
- Tools for quality
Dependency Management
- PI Planning
- iteration Planning
- Dependency Management
Integrated Plan Management
- Planning Interval
- Iteration Backlog
Resource Management
- Tool for resource management (Delivery Central)
