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Knowledge Portal

Knowledge portal provides users with comprehensive information on specific tools, various roles, streamlined processes, and transformation initiatives. This Portal also has the estimator Tool, which will standardize the way how Solution Architects develop estimates for new initiatives. The intake process identifies standards and processes that will be utilized for the intake of work requests. The goal is to create a unified method across digital teams that will streamline all work requests in order to use our resources to their fullest capabilities.

Incident and Problem Management

Published date: April 15, 2024, Version: 1.0

This section provides guidelines and best practices for managing incidents and problems in the context of Site Reliability Engineering (SRE) and Operations. It aims to equip teams with the necessary knowledge and tools to effectively handle incidents, minimize downtime, and resolve problems efficiently. 

Incident and Problem Management  provides comprehensive guidelines for managing incidents and problems in the context of SRE and Operations. Following these best practices will enable teams to handle incidents effectively, minimize downtime, and drive continuous improvement through proactive problem management.